FAQ

Questions about products?  

We have a team of lash artists and estheticians who are ready to answer your questions or product suggestions!  We have helped many new lash artists find their way, from retention issues to issues dealing with demanding clients, we can help.

Questions about an order?

As much as we love technology, sometimes it glitches out!  We are here to help.  Are you having difficulty placing an order, or did you want to track an order?  We are here to help.

FAQ

My client's eyes are red under the pupil only.  What caused this?

Usually that would indicate a mild chemical burn.  It will resolve usually within 48 hours.  The way it is caused is by the client’s eye being open at the bottom.  This can happen from one of the following reasons:

  • The client opened eye frequently by talking
  • Lash artist applies too much pressure on the lower skin (with isolating tweezers) and it opens their eyelid slightly
  • The client has big eyes that don’t close all the way
  • The adhesive was not shaken well enough or is too old

It could be a combination of the above. We recommend using a fresh adhesive, use 2 gel pads under her eyes next time or use the Foam Tape which is thicker (https://www.lashesbydesign.ca/products/undereye-foam-tape?_pos=1&_sid=abca03ffe&_ss=r).  This should close her eyes completely and protect her in the future.

Our Wholesale store

905-665-4917

shop@lashesbydesign.ca

129 Brock St. South
Whitby Ontario, Canada

Mon - Fri, 8:30am - 5:00 pm
Saturday, 9:00am - 1:00 pm
Sunday, closed

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