Returns

How returns work

Our return window is 14 days from delivery — the date your tracked shipment is marked as "Delivered" by the shipping carrier. If more than 14 days have passed since delivery, we can't offer a refund, exchange, or store credit.

Please contact us before sending anything back. We'll confirm whether your item is eligible and approve your return. Returns sent without approval may not be processed.

Returns Department
LBD Boutique Inc.
392 Whitby Shores Greenway, Whitby, ON L1N 9R5

Approved returns ship free using our Canada Post parcel returns label: visit https://www.canadapost-postescanada.ca/pr-rc/en/get-return-label?id=PR954168 and enter your order number. You can print the label at home or use the QR code at a post office — the postage is billed to us, not to you.

Ship your return within 5 business days of approval, in its original packaging with all included components. If the returned item is not accepted under this policy (for example, it arrives opened, it is outside the 14-day window, or it is a final sale item that did not arrive damaged or faulty), the return shipping charge will be deducted from any refund issued.

What can be returned

Unopened, unused items in their original sealed packaging can be returned within 14 days of delivery. Once we receive and inspect your return, we will refund you to your original payment method.

Final sale — no returns or refunds

For hygiene and product integrity reasons, the following are final sale and cannot be returned:

• Adhesives
• All other liquid products, including removers, primers, bonders, lash lift solutions, and tints and developers
• Tweezers
• Lash trays that have been opened
• Sale and clearance items
• Gift cards

Once these products have left us, we cannot verify how they were stored, and they cannot be resold.

Lash Bloom Lash & Brow Conditioning Serum is covered by a 30 day money back guarantee. If you are not happy with it within 30 days of delivery, email us to arrange a return for a full refund of the product price.

Damaged, defective, or wrong item — we make it right

If anything in your order arrives damaged or defective, or we sent you the wrong item, please contact us within 7 days of delivery with your order number and a photo or video showing the issue, and we will replace it or refund you.

This includes adhesives and tweezers that arrive faulty. A bottle that arrives leaking, already cured, or with the wrong consistency is on us.

Approved claims use the same free Canada Post parcel returns label (Policy ID PR954168) if we need the item returned for inspection. Please do not ship a product back without first receiving confirmation from us.

A note on adhesives: adhesive performance depends on storage and room conditions such as temperature and humidity, and an opened bottle stays fresh for about 4–6 weeks stored cool, dry, and sealed. Retention issues caused by storage or room conditions are not a product defect — but if you are having trouble with a bottle, contact us and we will help you troubleshoot it.

Important conditions

• Items must be returned in their original packaging with all included components.
• Shipping charges are non-refundable unless otherwise approved as part of a defective or wrong-item claim.
• We do not reimburse the cost of shipping materials.
• If a defect claim is found to be invalid after inspection, the product may be returned to the customer and the refund request may be denied.
• We reserve the right to issue a partial refund where appropriate.

Chargebacks and cancellations

If a chargeback has been initiated, we are unable to process a refund, replacement, exchange, or store credit through our regular return process.

Orders cancelled before shipment may be subject to a 15% cancellation fee.

Policy updates

We reserve the right, at our sole discretion, to update, change, or replace any part of this return policy by posting updates to our website. It is your responsibility to check our website periodically for changes. Continued use of our website, products, or services after changes are posted constitutes acceptance of those changes.