Shipping policy

We ship to Canada, the United States, Australia, and New Zealand.

Canada: Flat-rate shipping is $12.50. Shipping is free on orders of $75 or more in Ontario and Quebec, and on orders of $100 or more in the rest of Canada.

United States: Flat-rate shipping is $34.99 CAD. There is no free-shipping threshold for orders to the United States.

Australia: Flat-rate shipping is $22.99 CAD. Shipping is free on orders of $150 CAD or more.

New Zealand: Flat-rate shipping is $19.99 CAD. Shipping is free on orders of $150 CAD or more.

Whitby pickup — order today, pick up today. Order by 9:00 a.m. → ready same day, late morning. Order after 9:00 a.m. → ready by 7:00 p.m. the same day. You'll get an email the moment your order is ready — pickup is available any time after that email. Orders after 7:00 p.m. are ready by 7:00 p.m. the next studio day (Tue–Sat).

Chit Chats ships orders within 24 hours of order placement. Keep in mind that Chit Chats does not pick up on weekends or Statutory Holidays. We cannot control shipping delays through Chit Chats.

You will receive an email with this tracking number to the email address on file. Our policy is to add customer signature required to ensure that products are not lost or stolen, and to temperature protect liquids.

If no one is at your location to sign for the shipment, please check at your local depot for your package before asking us to track it for you.

Missing a product:
If you think you are missing a product, please check your packing slip. Take a photo of what you received, and we will review it. We electronically store a picture of all shipments, so we will compare against what we shipped.

PO Box addresses: If your delivery address is a PO Box, please also include a street address in Address line 2 — some delivery partners can't deliver to PO boxes, and having both lets us use the best option for your order.